DM booking request
- Today
- Instagram, notebook, WhatsApp threads
- Coperto
- Widget or staff entry → guest profile
- Outcome
- One source of truth
Personal hospitality in one system
Service that remembers every guest
Coperto connects the first booking, team preparation, and visit history so every guest feels genuinely recognized.
- Before the visit, the team sees preferences and important details
- After the visit, history helps create a relevant reason to return
Коперто vs how it works today
Common scenarios — without a dozen tools and spreadsheets.
Friday peak
- Today
- No-shows, arguments at the door
- Coperto
- Deposit at booking, auto-confirmed status
- Outcome
- Fewer empty tables
Guest database
- Today
- Excel, notes, mismatched phones
- Coperto
- CRM segments, campaigns, visit history
- Outcome
- Repeat visits without chaos
Manager report
- Today
- Manual POS + notebook mash-up
- Coperto
- 7 reports: floor, guests, marketing
- Outcome
- Decisions on data
One connected guest journey
Coperto keeps context through every step, from choosing a time to creating a reason to return.
1. The first booking
A guest picks a convenient time in your branded widget. The booking immediately starts their history in Coperto.
- Responsive widget without leaving your website
- Your colors, languages, and booking fields
- Live slots based on floor capacity and opening hours
2. A prepared team
Before service, hosts and managers see who is coming, what matters to them, and where extra attention is needed.
- Pre-shift brief with VIP guests and risks
- A live reservation book from every channel
- Requests, occasion, and preorder beside the booking
3. A personal visit
Guest history helps choose the right table, honor preferences, and avoid asking for details the restaurant already knows.
- Live floor plan and seating statuses
- Preferences, allergies, and favorite dishes
- Analytics that improves every service
4. A reason to return
After the visit, the profile gets smarter and communications use real interests instead of a generic mailing list.
- One history for visits, bookings, and POS checks
- Segments based on frequency, interests, and behavior
- Personal messages built around guest consent
What you get in one subscription
Booking, guest database, floor plan, payments, and analytics — without a separate tool for each job.
Online booking
Website widget: inline, popup, or link. Seven languages, table picker, SMS verification, self-cancel, and add-to-calendar.
Guest database & CRM
Profile with visits, bookings, and POS checks. Tags, segments, blacklist, export, and data-subject requests.
Deposits & payments
Deposits and preorder via YooKassa, T-Bank, or Stripe. Refund rules, fiscal receipts, sync to iiko and R-Keeper.
Reservation book & floor plan
Floor editor, shift schedule grid, walk-in seating, table swap, CSV/Excel/PDF export, and offline mode.
CRM campaigns
Guest segments, message templates, email / SMS / WhatsApp broadcasts. Marketing opt-in compliance built in.
Analytics & reports
Seven tabs: operations, guests, revenue, marketing, chain, insights, and scheduled email reports. Dashboard heatmap.
Integrations
POS, payments, telephony, SMS, WhatsApp, loyalty, and webhooks — connected to the same guest and booking database.
Team & access control
Roles for host, manager, and owner. Two-factor auth, passkeys, and audit trail for sensitive actions.
What no-shows cost you
Estimate empty-table losses and deposit impact — no spreadsheet required.
90
120
12
45
70
Planning estimate; actuals depend on format and settings.
Monthly loss
$2,592
per month
Saved with deposits
$1,814
per month
Start with low risk
Try Professional for free, then pick a plan that matches your scale.
Free
$0
Explore the platform and run a pilot launch.
Basic
from …
CRM and online booking for a single venue.
Popular
Professional
90-day trial
Full growth toolkit: CRM, deposits, integrations, unlimited reservations.
Enterprise
Custom
Chains, custom terms, and dedicated rollout support.
Terms matched to your group
Exact pricing appears in your account after sign-up. Pay by card or invoice for legal entities.
From the first booking to the next visit
Website, phone, and walk-in requests become one guest history. The team prepares in advance and follow-up stays personal.
90 days
free Professional trial
1 day
typical CRM and dashboard launch
24/7
website booking intake
1 system
guests, floor, bookings, payments
−30%
typical no-show drop with deposits
1 database
guests from site, calls, floor, and POS
Independent venue, growing group, or hotel F&B — same processes, scaled to you.
- Restaurants & cafésfine dining · bistro · casual
- Groups & chainsshared rules · multiple venues
- Hotels & F&Bin-house dining · events
- Bars & nightlifedeposits · high turns
- Bakeries & cateringevents · banquets
- Seasonal venuesterraces · pop-ups
What teams say
General managers and floor leads on bookings, guests, and shift work.
Examples from the field; your metrics depend on traffic and setup.
«Half our requests used to live in DMs and notebooks. Now every guest is in CRM and site bookings hit the same profile — the team finally shares one source of truth.»
Bistro Nord
General manager · Moscow · 90 seats
- −35% calls for booking only
- 2 wks to a unified guest base
«Friday and Saturday deposits ended arguments at the door: guests pay when booking, status confirms automatically. No-shows dropped noticeably.»
Maison 12
Floor administrator · Saint Petersburg
- −28% no-shows on peak nights
- 100% paid deposits tracked in CRM
«For our group, multiple venues, role-based access, and shared rules matter. Rollout followed a checklist — no separate booking CRM.»
Terassa Group
Operations director · 4 venues · one CRM
- 4 venues in one account
- 1 day to launch the first venue
Frequently asked questions
How is Coperto different from a booking widget?+
Coperto is a full restaurant CRM: guest database, visit history, reservations, floor plan, deposits, team roles, and reports. Website booking is built into the same system your team uses every day.
How long does setup take?+
A typical launch takes one business day: CRM and floor setup, team access, then widget embed and a test booking into a guest profile.
Do I need a developer to install the widget?+
For most websites you only paste a ready-made snippet from the dashboard. Step-by-step guides cover Tilda, WordPress, and more.
Can we collect deposits at booking time?+
Yes. You define when a deposit is required, the amount, and the payment deadline. Confirmed status follows successful payment.
Does Coperto work for restaurant groups?+
Yes. Role-based access, multiple venues per organization, and an Enterprise plan with dedicated onboarding.
Which integrations are available?+
POS: iiko, R-Keeper, Lightspeed, Oracle OPERA and Simphony. Payments: YooKassa, T-Bank, Stripe. Telephony: Mango Office, Megafon, UIS, Rostelecom. SMS: SMSC.ru, Twilio. Plus WhatsApp, Premium Bonus, Telegram and MAX for staff, webhooks, and Yandex Metrica for the widget.
Do you support CRM campaigns and preorder?+
Yes. Guest segments, templates, and email / SMS / WhatsApp broadcasts live in CRM. Preorder lets guests pick dishes from your POS menu when booking — paid separately from the deposit.
How does Coperto handle personal data compliance?+
Configurable consents in the widget, consent logging, data-subject request workflows, and a security incident registry for sensitive operations.
What is included in the free trial?+
90 days on Professional: full functionality to measure conversion and operations before you commit.
Start recognizing guests from their first visit
Professional is free for 90 days. Launch in a day, no card required.