Personal hospitality in one system

Service that remembers every guest

Coperto connects the first booking, team preparation, and visit history so every guest feels genuinely recognized.

Before the visit, the team sees preferences and important details
After the visit, history helps create a relevant reason to return

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Коперто vs how it works today

Common scenarios — without a dozen tools and spreadsheets.

DM booking request

Today: Instagram, notebook, WhatsApp threads
Coperto: Widget or staff entry → guest profile
Outcome: No lost or distorted guest data

Friday peak

Today: Неявки, arguments at the door
Coperto: Deposit at booking, auto-confirmed status
Outcome: No prime-time confusion

Guest database

Today: Excel, notes, mismatched phones
Coperto: CRM segments, campaigns, visit history
Outcome: Repeat visits and guest loyalty

Manager report

Today: Manual POS + notebook mash-up
Coperto: 7 reports: floor, guests, marketing
Outcome: Decisions on data

One connected guest journey

Coperto keeps context through every step, from choosing a time to creating a reason to return.

1. The first booking

A guest picks a convenient time in your branded widget. The booking immediately starts their history in Coperto.

Responsive widget without leaving your website
Your colors, languages, and booking fields
Live slots based on floor capacity and opening hours

2. A prepared team

Before service, hosts and managers see who is coming, what matters to them, and where extra attention is needed.

Pre-shift brief with VIP guests and risks
A live reservation book from every channel
Requests, occasion, and preorder beside the booking

3. A personal visit

Guest history helps choose the right table, honor preferences, and avoid asking for details the restaurant already knows.

Live floor plan and seating statuses
Preferences, allergies, and favorite dishes
Analytics that improves every service

4. A reason to return

After the visit, the profile gets smarter and communications use real interests instead of a generic mailing list.

One history for visits, bookings, and POS checks
Segments based on frequency, interests, and behavior
Personal messages built around guest consent

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What you get in one subscription

Booking, guest database, floor plan, payments, and analytics — without a separate tool for each job.

Online booking

Website widget: inline, popup, or link. Seven languages, table picker, SMS verification, self-cancel, and add-to-calendar.

Guest database & CRM

Profile with visits, bookings, and POS checks. Tags, segments, blacklist, export, and data-subject requests.

Deposits & payments

Deposits and preorder via YooKassa, T-Bank, or Stripe. Refund rules, fiscal receipts, sync to iiko and R-Keeper.

Reservation book & floor plan

Floor editor, shift schedule grid, walk-in seating, table swap, CSV/Excel/PDF export, and offline mode.

CRM campaigns

Guest segments, message templates, email / SMS / WhatsApp broadcasts. Marketing opt-in compliance built in.

Analytics & reports

Seven tabs: operations, guests, revenue, marketing, chain, ready takeaways for improvements, and scheduled email reports. On the dashboard — a floor-load map by hour and day.

Integrations

POS, payments, telephony, SMS, WhatsApp, loyalty, and webhooks — connected to the same guest and booking database.

Team & access control

Roles for host, manager, and owner. Two-factor auth, passkeys, and audit trail for sensitive actions.

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Fits your existing stack

POS, payments, telephony, and messengers — on the same guest and booking database.

iiko / R-KeeperCoperto CRMGuest profile

iikoR-KeeperLightspeedOracle OPERAOracle SimphonyYooKassaT-BankStripePremium BonusWhatsAppMango OfficeMegafonUISRostelecomSMSC.ruTwilioTelegramMAXYandex MetricaiikoR-KeeperLightspeedOracle OPERAOracle SimphonyYooKassaT-BankStripePremium BonusWhatsAppMango OfficeMegafonUISRostelecomSMSC.ruTwilioTelegramMAXYandex Metrica

What неявки cost you

Estimate losses from empty tables and the effect of taking a deposit — in money, no spreadsheet required.

Seats in dining room90

Bookings per week120

Доля неявок, %12

Average check45

Deposits recover неявки, %70

Planning estimate; actuals depend on format and settings.

Monthly loss

$2,592

per month

Saved with deposits

$1,814

per month

Cut неявки — start free

Start with low risk

90 days of Professional free — then Basic, Professional, or Enterprise.

Basic

$39/mo

CRM and online booking for a single venue.

Start trial

Popular

Professional

$99/mo

Full growth toolkit: CRM, deposits, integrations, unlimited reservations. 90 days free on sign-up.

Try for free

Enterprise

Custom

Chains, custom terms, and dedicated rollout support.

Monthly prices shown. 10% off for 6 months, 20% off for annual. Pay by card or invoice for legal entities.

From the first booking to the next visit

A booking from the website, by phone, or from the floor becomes part of one guest history. The team prepares in advance and follow-up stays personal.

90 days

free Professional trial

1 day

typical CRM and dashboard launch

24/7

website booking intake

1 system

guests, floor, bookings, payments

up to −30%

typical no-show drop with deposits

1 database

guests from site, calls, floor, and POS

Independent venue, growing group, or hotel F&B — same processes, scaled to you.

Restaurants & cafésfine dining · bistro · casual
Groups & chainsshared rules · multiple venues
Hotels & F&Bin-house dining · events
Bars & nightlifedeposits · high turns
Bakeries & cateringevents · banquets
Seasonal venuesterraces · pop-ups

What teams say

General managers and floor leads on bookings, guests, and shift work.

Examples from the field; your metrics depend on traffic and setup.

Bistro Nord · General manager — Bistro Nord
General manager · Moscow · 90 seats
−35% calls for booking only
2 wks to a unified guest base

Frequently asked questions

How is Coperto different from a booking widget?+

Coperto is a full restaurant CRM: guest database, visit history, reservations, floor plan, deposits, team roles, and reports. Website booking is built into the same system your team uses every day.

How long does setup take?+

A typical launch takes one business day: CRM and floor setup, team access, then widget embed and a test booking into a guest profile.

Do I need a developer to install the widget?+

For most websites you only paste a ready-made snippet from the dashboard. Step-by-step guides cover Tilda, WordPress, and more.

Can we collect deposits at booking time?+

Yes. You define when a deposit is required, the amount, and the payment deadline. Confirmed status follows successful payment.

Does Coperto work for restaurant groups?+

Yes. Role-based access, multiple venues per organization, and an Enterprise plan with dedicated onboarding.

Which integrations are available?+

POS: iiko, R-Keeper, Lightspeed, Oracle OPERA and Simphony. Payments: YooKassa, T-Bank, Stripe. Telephony: Mango Office, Megafon, UIS, Rostelecom. SMS: SMSC.ru, Twilio. Plus WhatsApp, Premium Bonus, Telegram and MAX for staff, webhooks, and Yandex Metrica for the widget.

Do you support CRM campaigns and preorder?+

Yes. Guest segments, templates, and email / SMS / WhatsApp broadcasts live in CRM. Preorder lets guests pick dishes from your POS menu when booking — paid separately from the deposit.

How does Coperto handle personal data compliance?+

Configurable consents in the widget, consent logging, data-subject request workflows, and a security incident registry for sensitive operations.

What is included in the free trial?+

90 days on Professional: full functionality to measure conversion and operations before you commit.

Start recognizing guests from their first visit

Professional is free for 90 days. Launch in a day, no card required.

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